CANCELLATION POLICY
APR Cleaning Service
Operating through the applicable business entity serving the customer’s service area.
Effective Date: September 28, 2026
Cancellation & Rescheduling
Services are considered scheduled only after written confirmation from APR Cleaning Service.
For one-time cleaning and property service appointments, all cancellation or rescheduling requests must be submitted in writing.
We require at least 24 hours’ notice to cancel or reschedule a confirmed appointment without a cancellation fee.
24-Hour Notice Requirement
Cancellations made 24 hours or more before the confirmed service start time will not incur a cancellation fee.
Cancellations made less than 24 hours before the confirmed service start time may result in a 15% cancellation fee based on the approved service amount.
If payment was made in advance, APR Cleaning Service may retain the applicable 15% cancellation fee and refund the remaining 85%.
No-Show & Access Policy
Clients are responsible for providing confirmed and functional property access at the scheduled service start time.
Access problems may include:
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Incorrect access codes
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Missing keys
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Lockbox issues
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Client delays
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Failure to provide approved entry instructions
If APR Cleaning Service arrives and cannot access the property, a $50 access fee may apply, and the appointment may need to be rescheduled.
If the circumstances also result in cancellation of the confirmed service, the applicable cancellation fee may apply instead, based on the service terms and circumstances.
Recurring Commercial Janitorial Services
Recurring commercial janitorial accounts are governed by the cancellation and termination terms contained in the signed service agreement.
The general 24-hour cancellation policy above applies primarily to one-time cleaning and property service appointments unless otherwise stated in writing.
Changes to commercial cleaning schedules, service frequency, or contract termination must follow the terms of the applicable commercial service agreement.
Emergency Situations
APR Cleaning Service understands that unexpected situations can occur.
Emergency cancellation or rescheduling requests may be reviewed on a case-by-case basis at the sole discretion of APR Cleaning Service.
Any exception must be approved by APR Cleaning Service.
Agreement
By submitting a service request, approving a quote, scheduling a confirmed appointment, or entering into a service agreement, the client acknowledges and agrees to the applicable Cancellation Policy.
This policy may be updated from time to time. The current version will be posted on the APR Cleaning Service website with a revised effective date.